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Review my zulily orders11/22/2023 I asked if they could re-process the payment, even using a different card, if Apple Pay was an issue, but they could not nor were they able to submit a new order for me. Although my billing address associated with the card used was correct, they were not able to resolve the issue. I was told that my order was canceled due to finance not being able to verify my billing address because I used Apple Pay. I did NOT request to cancel the order and Immediately contacted customer service to get an explanation. However, I received an email the following day stating that my order had been canceled per my request. I took advantage of a really good sale and ordered some items that I really wanted. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Order was canceled by Zulily WITHOUT my permission. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. ![]() However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Read MoreīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. If this purchase had been over 1 year old or a $29.99 bag I would take my lost and deal with it however, this is not the case and I feel Zulily should take responsibility and refund or replace my purse. ![]() Per Zulily everything outside of their 30 day return policy is on a case by case basis which means my issue could have been resolved with one call. He had no compassion for the fact that I paid $515 for a purse thats ruined and I hardly ever carried it. I was put in touch with ***** who was very short to say the least. I took it upon myself to reach out to Zulily again asking to speak with s supervisor. I never heard anything back from that point. In return I got another email stating that they would send it over to whom I assumed would be the vendor. ![]() I tried explaining that under normal circumstances this bag would have a one-year manufacturer warranty and that I was not looking for a refund as stated in the response I just wanted my bag to be replaced or repaired. In return I got responses that its been too long since I originally purchased this bag. ![]() I was told to send pictures of the broken strap and which I did immediately. The hardware attached to the strap started to roll around on the ground so, embarrassing, needless to say the remainder of my trip I had to carry this bag as if it was a clutch, I reached out to Zulily once I returned home and was advised them of what happened with my bag. During my travel I stopped at at a gas station as I get out of the car to go inside the gas station the purse fell off of my shoulder and onto the ground. On August 3rd I was traveling for funeral and decided I would take my Mcm purse. I recently started to carry this bag approximately 2 months ago and this is still not an every day carry. Order number ********** I purchased a MCM bag on September 2, 2022.
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